Legal

Privacy Policy

How we collect, use and protect your information.

Last updated: May 2026

Southern Kai (“we”, “us”) respects your privacy. This policy explains what personal information we collect when you order catering or meals from us, how we use it, and the rights you have under the New Zealand Privacy Act 2020. It applies to our website, southernkai.co.nz, and to dealings with us by phone or email.

What We Collect

We only collect what we need to take and fulfil your order, including:

  • Your name and contact details (email address and phone number).
  • Your delivery address and any delivery instructions.
  • Dietary requirements or allergen information you choose to share.
  • Your order history and any messages you send us.

Payments are processed securely by our payment provider, Stripe. We do not see or store your full card details - those are handled directly by Stripe.

How We Use It

We use your information to take and process your orders, prepare your food to your requirements, arrange and complete delivery, and contact you about your order. We may also use it to respond to your enquiries and to improve our products and service. If you’ve opted in, we’ll send you occasional updates - and you can unsubscribe at any time.

Sharing Your Information

We never sell your personal information. We only share it where it’s needed to run our service - for example, with our delivery team to get your order to you, and with our payment processor, Stripe, to take payment. We may also disclose information where required by law.

Cookies & Analytics

Our website uses cookies and similar technology to keep your cart working, remember your preferences, and understand how the site is used so we can improve it. You can disable cookies in your browser settings, though some parts of the site may not work as well if you do.

Data Security

We take reasonable steps to keep your information safe and to protect it from loss, misuse or unauthorised access. We keep your information only for as long as we need it to provide our service and meet our legal obligations.

Your Rights

Under the Privacy Act 2020 you have the right to ask for a copy of the personal information we hold about you, and to ask us to correct anything that’s wrong. Just get in touch using the details below and we’ll help.

Contact Us

If you have any questions about this policy or your information, please get in touch: